Trying to adjust a reservation date for the last 3 times/nights. Every agent We've gotten has possibly transferred us away from our phone generating Yet another hrs wait around or has hung up on our simply call.
I am standing at American Airways counter in McAllen, Tx expecting a hotel voucher three hrs just after landing from Flight 5783 that was redirected resulting from negative weather conditions around Queretaro.
The lady who was assisting me that has a wheel chair had no familiarity with the DWF airport by itself. When she couldn't acquire me towards the boarding gate she remaining me on how.
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I been given the below response from American Airlines just after I refused their give of the $25.00 vacation voucher for horrendous service. My responses had been posted on This web site Nevertheless they ended up eradicated. Their inadequate service cost me time and cash, which I simply cannot get again and so they think $twenty five.
Ps I also mailed a grievance to AA through their wed web page and tried to solve this situation and I hardly ever acquired a reaction. Just Yet another fictitious activity offered you by American
06/18/sixteen – Have been a faithful, Recurrent flyer consumer for over 30 yrs. I h ave hardly ever seen these poor customer service and apathetic attitudes from AA staff members. At the moment sitting down at Miami Intercontinental, on a clear sunny saturday early morning, touring with 2 younger children seeking to get to Asheville on your own airlines (file locator: WCEARA), but our flight to Charlotte was immediately delayed, creating us to overlook our flight to Asheville, all other flights are total, we ended up sent Back again through security mainly because your team for the gate couldn’t (or wouldn’t), help us (that was pleasurable), then had to operate back In advance of we could get towards the ticket counter since the flight departure was bumped back again up!
Had great customer service sine one/seventeen. Been pulled from the FRA flight and stayed for two days in Philly. Right now 1/19 I'll resume my flight to FRA with as much as par documentation. To my shock the ticket agent for the check in counter have been Definitely impolite, not helpful and expected me to hunt down my luggage which was checked in to the 17th Which I used to be struggling to retrieve when I was pulled from the flight visit site on Sunday.
My partner And that i not long ago took a trip into the Virgin Islands and returned on three/11/13. Our Flight residence on American Eagle flight 4891 was delayed for get-off from St Thomas to San Juan. We were supposed to capture a connecting flight, American Airways flight 1454 from San Juan to JFK in The big apple following a two hour layover. We had been reassured in St. Thomas that we might make our connection and which the aircraft would await the connecting passengers. Once we arrived in San Juan we identified our flight experienced presently taken off. In attempting to resolve this we were scolded for visiting the Completely wrong counter (We ended up despatched by an American Eagle employee into the American ticket counter). Surprisingly however, Although we had committed that “fake pas,†he was capable of print a Jet Blue ticket from his American terminal! Fortunately we had been at last on our way to our location – JFK in The big apple. When we questioned about our baggage the American agent in San Juan wasn’t confident what to tell us. He explained that they had almost certainly missed the flight to JFK too but to examine whenever we arrived there. As we predicted, our bags did not follow us to Big apple so we filed a claim and were sent on our way back to Lisbon, CT 3 hours far from New York. Another early morning, on 3/eleven/thirteen, we named American Airways about our bags and that’s where the runaround started. We have been at first advised that our baggage SHOULD have created it to JFK that early morning but they may not notify.
After we boarded flight 556 in monte go bay today we were being the 1st people in our part in the cabin and we observed a backpack tucked at the rear of row eight with no human being anyplace that it belonged to . We pointed it out to a person having an AA uniform who gave the impression to be a passenger and he was pretty rude expressing it belongs to an AA staff and obviously I must have never been on this type of plane just before. My husband and I feel pretty uncomfortable with such a reaction from 1 of one's personnel!!
I flew from Orlando to Dallas to Las Vegas yesterday and when I received dwelling and unpacked, I noticed certainly one of my merchandise was lacking from one of my checked luggage.It absolutely was a shaving kit that was in a zippered pocket on the outside of a bag. I termed consumer service in Las Vegas and was informed there is nothing they're able to do.
I lately took a flight from JFK to St Thomas on a Saturday eight am flight and experienced quite possibly the most helpful, efficient knonwledgable flight attendant she was terrific. I might like to thanks her for producing my excursion more pleasurable.
i have experienced awful experiences with american airlines. I'm able to’t even price their client service mainly because it is much below a one star. shopper relations representatives are impolite, shorter, and unfriendly.